The Jackson Dairy Supply is a recognized leader among Michigan milk producers. While producing quality milk is second nature to the family, navigating government bureaucracy is not. When the family decided to surprise Grandpa Jackson with the opening of his own ice cream shop, they needed to move quickly. In the Michigan of tomorrow they would benefit from a Web portal and obtain a standardized license, create a "business user account" and electronically file all correspondence and tax payments. This same account would interface with the county health department and quickly distribute all updates to all government entities. The result: within days, applications could be filed and approved and "The Jackson Family Scoop" could open in time for the big surprise.
Goal Two: Service Deliver effieient and effective technology services ans shared solutions to agencies
Providing service to our agency partners is critical for Michigan's Department of Information Technology. Meeting and exceeding client expectations is accomplished through actively listening and responding to customer needs, as well as proactively offering opportunities to share resources, increase government efficiency and improve workflows.
Strategies
Progress to Date
Create efficiencies for our agencies in support of their existing systems
Medicaid Management Information System Upgrade (CHAMPS)
The implementation of CHAMPS is accelerating payment on claims needing correction,
reducing the volume of paperwork for providers and state Medicaid staff and improving the accessibility of information to Medicaid providers
With the new system, Medicaid providers can use a Web tool to apply to become a new provider, update records, submit and correct their Medicaid claims online
FieldManager Construction Management Software
Built FieldManager, computerizing $1.5 billion road/bridge/airport/railroad program
Saves over $28.5 million/year in reduced hands-on time and streamlined operations
across the state
Improve quality of service and enhance accountability to our customers
Agency Operations Partnership Team (A-OPT)
A new, hands-on subcommittee of the Michigan IT Executive Council,
A-OPT is improving operations and allowing MDIT to better meet customer needs
Maximize the value of IT investments
Federally Funded "Direct Certification"
DHS food stamp and MDE student record data sharing is enabling automatic student qualification for free/reduced breakfast and lunch
Strategies
Initiatives in Motion
Create efficiencies for our agencies in support of their existing systems
Modernization of Existing Systems
Replacing legacy systems for the administration of Michigan motor vehicles, overhauling
the state's Medicaid system, replacing eligibility systems that provide relief for the state's social workers and building a new Treasury tax system
Operational Efficiency
Automating and standardizing tools, providing resource planning and tracking
tools, formal configuration management and improved separation of duties
Shared Services
Creating new service centers or shared applications when there are intersections across agencies and developing technology-specific competency centers
Improve quality
of service
and enhance accountability to our customers
State Unified Information Technology Environment (SUITE)
Implementing project management offices and project management methodology; creating project control offices under each information officer; utilizing a consistent
software engineering model and process management across the State
Maximize the value of IT investments
Portfolio Management
In addition to an annual call for projects, strategies to better manage demand will be put into place, providing better budget impact planning for agencies on new and existing IT investments
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