Examples of real life situations that help citizens with Legal Assistance include the following:

• An older adult successfully challenged their senior apartment complex's practice of keeping the security deposit of every tenant, even when the apartment was vacated in perfect condition. As a result, the landlord changed the practice and now all current and future residents of the complex will benefit.
• An older adult with an IRS issue had been unable to resolve their tax issues. With Legal Assistance, the client saved $97,000.
• Legal services helped a Detroit older adult resolve an incorrect charge on a major retailer's credit account. With the benefit of legal counsel, the client was able to get the charge removed and have the retailer send letters to the three credit bureaus acknowledging the store's error. The retailer even sent the client a letter of apology.
• An older adult contacted legal services when $379 was taken from her bank account without authorization. Legal services negotiated an agreement in which the bank credited her with the $379, plus transaction fees, and provided her with a letter of explanation for her to use to reverse insufficient fund costs from other institutions.