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Responding to public contacts regarding utility-related matters is a Commission priority. Commission staff is available to provide information to utility customers and respond to complaints regarding billing and service issues. The Commission recommends that customers with a utility service dispute first try to resolve their disagreement directly with their utility before contacting the Commission.
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Don't Get Stuck With the Bill 
Treating a friend to dinner is one thing, but giving your money away to a telephone company for incorrect or fraudulent charges is another matter! This is exactly what happens if you become the victim of a telephone billing practice known as "cramming." Cramming occurs when charges are added to your bill without your consent or knowledge. This should not be confused with slamming, which involves the unauthorized change in a person's local or long distance telephone company.
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