When a company puts unauthorized charges on your telephone bill, it is called “cramming”.  Cramming is a violation of the Michigan Telecommunications Act.

If the unauthorized charges were for services from your local telephone company, call your local telephone company, advise them that the charges were not authorized and request that they cancel the service and credit your bill.  If you wish to pursue the matter, you have the option to file an informal or formal (request a hearing) cramming complaint with the Michigan Public Service Commission.

If the unauthorized charges were billed by the local company for another company, call the company that placed the charges on your bill and advise them that the charges were not authorized and request that they cancel and credit the service.  Call your local company, advise them that the charges were unauthorized and ask them to recourse, or return, the charges to the unauthorized company.  If you wish to pursue the matter, you have the option to file a cramming complaint with the Office of the Michigan Attorney General at 1-877-765-8388 or at http://www.michigan.gov/ag/0,1607,7-164-17331-74753--,00.html and the Federal Communications Commission at 1-888-225-5322 or at http://www.fcc.gov/cgb/complaints.html.  You can also file a fraudulent charges complaint with the Federal Trade Commission at 1-877-382-4357 or https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01.

Ask your local company for a third party billing block.