Yes. Verbal authorization is permitted under the law, provided the customer initially was given a written estimate or signed a waiver of estimate. If verbal authorization is obtained, the facility should record the following on the final invoice:

1. The name of the person providing the authorization;
2. The time of day the authorization was obtained;
3. The dollar amount authorized;
4. The total amount of the repair bill discussed and agreed upon;
5. Other information as needed.

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