February 7, 2003

In keeping with her commitment to visit all Secretary of State branch offices within a year, Secretary of State Terri Lynn Land today visited the Hart and Ludington branch offices.   Secretary Land met with customers, employees, local officials and the media to discuss her goals for improving customer service in the branch offices. 

“Providing good customer service is one of my top priorities,” Secretary Land said.  “Customers and employees are the best sources of information about what is working well and what improvements are still needed in our branch offices.”

“I am impressed with the dedication and commitment to serve customers well at these two branch offices.  Last year, the Hart branch office processed more than 40,000 transactions and the Ludington branch office processed more than 56,000 transactions.”

During her visit, Secretary Land touched on how she plans to achieve improved customer service in part through advancements in technology and extended branch office hours.  “Technology is rapidly transforming the way in which citizens can do business in Michigan.  Moving more of the Department of State’s services online is a cost effective way to deliver services that is also convenient to our customers.   I am also exploring extending branch office hours through the use of employee flex time.”

Land added that the Ludington branch office connects to the community through its memorabilia featuring historic White Pine Village.  The Historic White Pine Village recreates small-town life in Michigan from the late 1800s and beyond.

Secretary Land visited the Hart branch office, 3740 Polk Rd. W., from 2:00 p.m. to 3:00 p.m., and the Ludington branch office, 5902 W. U.S. Hwy-10, from 3:30 p.m. to 4:30 p.m.

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